CatMail Frequently Asked Questions

1. Is switching to CatMail mandatory?

   Answer: Yes, for students. All student email will move from the University-hosted system to CatMail, powered by Google Apps for Education, December 20, 2009. Students may opt to move to CatMail earlier, between November 2 and December 19, if they choose. The University email address (yournetid @ email.arizona.edu or yournetid @ u.arizona.edu) is still the official mode of communication between the University administration and all students. The address will not change. Important official email notices may be sent to students periodically so it is your responsibility to monitor your UA email account for such messages. If you don't have your own computer you may check for email messages by using computers at OSCR Computer Labs and elsewhere around campus. See: http://oscr.arizona.edu.

   Faculty and staff email is not moving to CatMail. Faculty and staff may opt in to CatMail to gain access to Google Apps, but their email storage and delivery will remain on the University-hosted system.

2. How do I opt in to CatMail?

   Answer: Visit: http://catmailoptin.arizona.edu. Your CatMail account with access to Google Apps will be created, new email will be delivered to your CatMail account, and your email in your University-hosted email account will be queued for migration to your CatMail account. After opting in, you can go to http://catmailoptin.arizona.edu again to see the status of your migration. Even after you are through the University's migration queue, there may be a delay of up to 24 hours before all your old email appears in your Mail on Google, as Google processes it in batches.

3. What if I close my browser/my browser quits in the middle of opting in?

   Answer: Your email routing will still have immediately changed from the University-hosted service to CatMail. Go to http://catmail.arizona.edu for your new email. UITS staff will ensure that the rest of the migration process happens as well.

4. How do I log into CatMail once I have an account?

   Answer: Log in at: http://catmail.arizona.edu. Use your UA Net ID and password at the WebAuth log-in window. The first time you log in to your account, Google will have you go through a confirmation page. After your first login, all future logins will take you directly to your account. You can also log in to land directly on your Calendar page at http://catcal.arizona.edu, or your Documents page at http://catdocs.arizona.edu.

5. Can I forward my CatMail to another email address?

   Answer: Yes. On your Mail page in Google, go to Settings. Click Forwarding and POP/IMAP. Enter the email address you want your mail forwarded to in the top section.

6. Can I access CatMail with another application or mobile device?

   Answer: Yes. You can access Mail using POP or IMAP email programs and mobile devices.

   • On your Mail page in Google, go to Settings. Click Forwarding and POP/IMAP. Enable POP or IMAP, and follow the directions for the program or device you want to use. Direct links to instructions are also provided at the bottom of this page (including instructions if you are having difficulties with Apple Mail).

   • Use your entire address in the format yournetid@email.arizona.edu as your username, and use your secondary, CatMail password.

   • The instructions will give you the server names for the Google servers to fill in (e.g., imap.gmail.com, smtp.gmail.com, etc.). Once you have configured your email program, you can send and receive email using your @email.arizona.edu address.

   To access Calendar with another application or mobile device, on your Calendar page, click Sync and follow the instructions for your application or device. Use your secondary, CatMail password.

7. How can I make a backup of my CatMail?

   Answer: Following the directions above, use a POP email program to download all the email in your CatMail account onto your hard drive.

8. What happens to my CatMail account if I leave the University?

   Answer: Google reserves the right to convert your account from a Google Apps for Education account to a Google account for personal use under their standard terms of service for individuals.

9. How long will WebMail stay available?

   Answer: Students will have read-only access to WebMail through January 2010. You are encouraged to check your old email to download any large attachments that didn't migrate, and to save address book data. Access will end February 1. Access to shared folders on the University-hosted email system will also end on this date.

10. How are my folders going to move to CatMail?

    Answer: If you had folders set up in WebMail, they will translate to Google as labels. If you use a POP or IMAP email program, the labels in Google will become folders, and vice versa. See the following link for more information on Google's label system: http://mail.google.com/support/bin/answer.py?answer=12881

11. How do I configure filters in CatMail?

    Answer: On your Mail page in Google, go to Settings. Click Filters. Click Create a New Filter, and fill in the criteria for the emails you want to filter and the action you want to happen to them. For more information on Filters, see: http://mail.google.com/support/bin/answer.py?hl=en&answer=6579

12. How large an attachment can I send with CatMail?

    Answer: You cannot send executable files or messages larger than 25MB. For more information on adding attachments visit: http://mail.google.com/support/bin/answer.py?hl=en&answer=6584

13. Can I request more storage space?

    Answer: No, at this time you cannot request additional storage space. On the university's old email system each user was entitled to 250 MB of space. With CatMail each user gets over 7 GB of storage.

14. How can I restore deleted emails in CatMail?

    Answer: As long as it has been fewer than 30 days and you have not permanently deleted the message then follow the instructions here: http://mail.google.com/support/bin/answer.py?hl=en&answer=78353. If it has been greater than 30 days or you permanently deleted the message, there is no way to recover the deleted mail.

15. I forgot my CatMail password. How do I change it?

    Answer: Go to http://netid.arizona.edu and click Reset UA CatMail Password.

16. What about spam?

    Answer: Email that Google thinks is spam will go to Spam. Email that Google didn't catch you can flag with Report Spam. If you find email in your Spam that Google sent there mistakenly, you can flag it as Not Spam. See more at: http://mail.google.com/support/bin/answer.py?hl=en&answer=78759

17. How do I use the Calendar application to share calendars with my classmates?

    Answer: In the calendar list on the left, click the down arrow of the calendar you want to share, the select Share This Calendar. For more on Calendar, see: http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=97699

18. Does CatMail sync with or replace my existing Google Mail account?

    Answer: Your CatMail account is totally separate from regular Google and any account you may have there. CatMail allows you to send and receive email with all the Google tools using your @email.arizona.edu address--plus full privacy of your information and no ads! Basically, you now have two (2) GMail accounts.

19. How do I customize the appearance of my CatMail page?

    Answer: Google offers lots of different backdrop styles and they are easy to set up. Just click on Settings in the upper right of your CatMail page, then choose the Themes tab from down on the far right. Click on the style you want and it's instantly applied. There is even a random option that changes your background...at random.

20. How can I migrate my contacts from the existing mail system into CatMail?

    Answer: Login to WebMail. Click on the Address Book tab, then click on the Import/Export link near the top of the screen. When the Import and Export Address Book window opens, select Address Book CSV at the Export Format. When the Save As window opens, choose where to save your file. To bring your contacts into CatMail, just follow Google's directions for importing contacts by CSV: http://mail.google.com/support/bin/answer.py?hl=en&answer=8301

21. How do I use my CatMail account with Outlook/Thunderbird/Eudora?

    Answer:

    Outlook 2003: http://mail.google.com/support/bin/answer.py?hl=en&answer=13278

    Outlook 2007: https://mail.google.com/support/bin/answer.py?hl=en&answer=77689

    Outlook Express: http://mail.google.com/support/bin/answer.py?hl=en&answer=13276

    Thunderbird 2.0: http://mail.google.com/support/bin/answer.py?hl=en&answer=38343

    Thunderbird 0.x: http://mail.google.com/support/bin/answer.py?hl=en&answer=13285

    Eudora 5.1 (Sponsored & Paid Modes): http://mail.google.com/support/bin/answer.py?hl=en&answer=13279

    Eudora 5.1 (Light Mode): http://mail.google.com/support/bin/answer.py?hl=en&answer=13305

22. How do I use my CatMail account with Apple Mail?

    Answer:

    Apple Mail 2.0: http://mail.google.com/support/bin/answer.py?hl=en&answer=77663

    Apple Mail 3.0: http://mail.google.com/support/bin/answer.py?hl=en&answer=13275

    If you have difficulty getting Apple Mail to work, try following these steps:

    • On your Mail page in Google, go to Settings. Click Forwarding and POP/IMAP and enable IMAP.

    • In Apple Mail, go to Create a New Account. At the first screen, type in yournetid@gmail.com and your secondary CatMail password. Click Next.

    • Apple Mail should test the account settings, and should tell you it failed at something. Click Continue to continue setting up the account.

    • The incoming mail server screen should be mostly filled in. Make sure to name the account CatMail. Check that the incoming service is imap.gmail.com and change the username to yournetid@email.arizona.edu. Click Continue. Mail should try and verify the account settings again, and should be successful.

    • Leave the SSL box checked and click Continue.

    • Now the outgoing mail screen. Check that the outgoing server is smtp.gmail.com, that Requires Authentication is checked, that the login name is yournetid@email.arizona.edu, and that the password is filled in with your secondary, CatMail password. Click Continue. It should again verify the settings and they again should work.

    • Leave the SSL screen alone. Click Continue.

    • If everything was done correctly, the account should now function properly. The last thing to do is to go back in to the account settings and change the general account email address from yournetid@gmail.com to yournetid@email.arizona.edu.

23. How do I use my CatMail account with my iPhone/BlackBerry/smartphone?

    Answer:

    iPhone or iPod Touch: http://mail.google.com/support/bin/answer.py?hl=en&answer=77702

    BlackBerry: http://mail.google.com/support/bin/answer.py?hl=en&answer=78882

    Windows Mobile 6: http://mail.google.com/support/bin/answer.py?hl=en&answer=78886

    Other devices: http://www.google.com/mobile/#p=default

24. How does my CatMail account work with Android-enabled phones?

    Answer: Android: http://mail.google.com/support/bin/answer.py?hl=en&answer=114408

25. How do I sync my Calendar with Outlook/iCal/Sunbird?

    Outlook: http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=98563

    iCal/Sunbird: http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=99355

26. How do I sync my Calendar with Windows Mobile/iPhone/BlackBerry?

    Windows Mobile: http://www.google.com/support/mobile/bin/topic.py?hl=en&topic=14299

    iPhone: http://www.google.com/support/mobile/bin/topic.py?hl=en&topic=22681

    BlackBerry: http://www.google.com/support/mobile/bin/topic.py?hl=en&topic=14265