Policies

Please adhere to the following when seeking help from the 24/7.

Policies for Walk-In Service at the 24/7

• You must remain with your computer for the duration of your visit.
• When you sign in please be prepared with your NetID and CatCard.
• You may not send anyone else in with your computer.
• We will not install software without original CDs and license information.
• You may be required to provide proof of ownership.
• Laptop owners must have the laptop power supply with them at the time of service.
• 24/7 staff reserves the right to reschedule your service if resolution will take longer than originally allocated.
• Workbench computers are for 24/7 staff only.
• Please refrain from using your cell phone while working with a 24/7 consultant.
• No animals are allowed except assistive service animals.
• Campus regulations prohibit bringing bicycles into any building.
• Please be courteous to others in the 24/7.
• If your behavior is disruptive you will be asked to leave.

Policies for Phone, Chat, & Remote Assistance

• When you call and/or sign in online please be prepared with your NetID and CatCard.
• Phone, Chat, & Remote Assistance are for UA students, faculty, and staff only. Please do not use your NetID to obtain service for a non-UA individual.
• Not all issues can be addressed via Phone, Chat, & Remote Assistance. This may require an in-person visit to the 24/7 IT Support Center.
• Please refrain from using your cell phone while working with a 24/7 consultant.
• 24/7 staff reserves the right to reschedule your service if resolution will take longer than originally allocated.

Policies for In-Room Appointments in Residence Halls

• The 24/7 tech will have a Mobile Help Desk badge for identification.
• Resident must meet the tech in the lobby of the residence hall and escort the tech to the room.
• While the tech is helping the resident, the door to the room must remain open; if the resident lives in a multi-room apartment, the computer must be brought into the main room opening on the hallway.
• The resident must remain in the same room as the tech and the computer for the duration of the service visit.
• At the conclusion of the appointment the resident then escorts the tech back to the lobby.