Live Chat Now!
Get 24/7 technical assistance via live chat with one of our many knowledgeable technical consultants.
If you prefer, the consultant can even set up
a remote connection to see exactly what you see on your machine.
This allows them to work directly on your computer.
- Click the "Go to chat now" link below. Log in with your NetID and password.
- On the Support Portal page, fill in Your Name and Describe Your Issue,
then click the Submit button.
- Now you will need to download a small client application. Depending on how the security settings are
configured on your computer, you may be prompted to accept the download. Launch the application. A customer agreement
screen will appear. If you click Decline, your consultant will be able to chat with you, but not see or control your
computer. If you click Accept, your consultant will be able to chat with you and see and control your computer.
- The software will automatically be removed from your computer once you are through. You will be
able to view and download a recording of your session and a chat transcript. Any feedback you can give on the Survey
will help us serve you better.
- Please take time to complete the Survey since any feedback you provide helps us to serve you better.
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