Services

Stop by MLK 207 or call 626-TECH for help with any of the following.

We do ...

UA Administrative and Instructional Support

• Support for UAccess and Mosaic systems
• NetID issues (troubleshooting, password resets, account purge, Department Sponsored Visitor (DSV) Program)
• account administration (FRS, SIS, CMS, Matrix, MeetingMaker, PSOS, SIS, UIS, NotifyLink, RACF; IBM administrative computing accounts)
• UA Webmail and email assistance
• UA voicemail assistance
• listserv administration; StudentLink support
• D2L, OLE, Breeze, limited Blackboard, Confluence, etc.

Network assistance

• Network configuration and troubleshooting
• wireless network configuration and troubleshooting
• campus VPN support

General computing support

• Support for Linux, Macintosh, Windows laptops/desktops
• PDAs/Smartphones
• gaming systems
• hardware troubleshooting
• limited data recovery
• virus/spyware removal (including unblocking machines from network)
• computing security (client-side: analysis and configuration)
• software installation and configuration
• limited hardware replacement (HDD and RAM)

Advice

• General computing questions; purchase recommendations